Delete your Twist account

Twist, by TALENTFRONT

You can delete your Twist account and the data associated with it at any time, either in the app or by email. You do not need to have the app installed to ask by email.

In the app

1. Open Twist and go to the Profile tab.
2. Open the Account section and tap Delete Account.
3. Review what will be deleted, then tap Delete Account to confirm.

Guest accounts (“Continue as Guest”) can only be deleted this way, because they have no email address we could verify a request against. Uninstalling the app also ends a guest session on that device.

By email

Write to support@twist.show with the subject “Delete my Twist account”, from the email address you signed in with, and tell us which sign-in you used (Google or Apple). We may ask you to confirm the request from that address before we delete anything. We complete requests within 30 days and reply when it is done.

What is deleted

• Your account and sign-in record, including your email address and sign-in provider.
• Your profile: your moniker and your onboarding answers.
• Your saved series, watch history and playback progress.
• Your settings (subtitles, autoplay, data tracking).
• Your slice balance. Unused slices and any active subscription benefits are lost and cannot be restored or refunded by deleting the account.
• Usage analytics linked to your account.

What is kept, and for how long

• Records of purchases (what was bought, when, and for how much) are kept for as long as tax and accounting law requires, which is up to 10 years, and are used for nothing else.
• Data in backups is overwritten as backups expire, within 90 days.

Payments themselves are handled by Google Play. To cancel a subscription, do so in Google Play before deleting your account; deleting the account does not cancel it.

How we handle your data: Twist Privacy Policy. Questions: support@twist.show.