Twist Privacy Policy

Last Updated November 2, 2026

1. Introduction

This Privacy Policy describes how TALENTFRONT, LLC (“TALENTFRONT,” “we,” “us,” or “our”) collects, uses, and shares your personal information when you use the Twist mobile application for Android (the “App”) and the services provided through it (together, the “Services”).

We collect, use, and share your personal information only to the extent necessary for the purposes described in this Privacy Policy, and we handle it in accordance with applicable privacy laws.

By using the Services, you agree to the collection, use, and sharing of your personal information as described in this Privacy Policy. If you do not agree, please do not use the Services. This policy may change from time to time (see Changes to This Privacy Policy).

2. Information We Collect

Information you provide or create in the App

Account Information. When you sign in with Google or Apple, we receive your name and email address from that provider, together with an account identifier. If you continue as a guest, we create an anonymous account that has no name or email address.
Preferences and Personalization. Your answers to the onboarding questions (recorded as the options you picked), the profile name (“moniker”) we generate from them, and your settings, such as subtitles, autoplay and data tracking.
Activity Information. The series and episodes you save, watch, unlock, share and search for, including the text of your search queries, your viewing progress, and promo codes you redeem.
Purchase Information. When you buy slices or a subscription, Google Play processes the payment. We receive the product, order and purchase identifiers, the price and currency, and your Google Play billing country. We do not receive your payment card details.
Consent Records. Your acceptance of our Terms of Service, the version you accepted, and your data-sharing choice.
Support Information. Whatever you send us when you contact us, such as your email address and the content of your message.

Information collected automatically

Device Information. Device model, operating system version, app version, language and region settings, and device and app-installation identifiers (the Android device ID and the Firebase installation ID).
Usage and Viewing Information. Events describing how you use the App, such as screens opened, sessions, episodes played, paused, sought and completed, and how you arrived at the App (for example, the creator link you followed).
Diagnostics. Crash reports, error logs, and app and video playback performance data.
Network Information. Like any internet service, our servers and service providers receive your IP address when the App connects to them.

Information we do not collect

The App does not collect your precise or approximate location, contacts, photos, camera or microphone input, or your device’s advertising ID, and it contains no third-party advertising.

3. How We Use Your Information

Purpose	Categories of information	Legal basis (if applicable in your jurisdiction)
Providing the Services. Creating and signing in to your account, streaming episodes, remembering your saves, progress and settings, and keeping your slice balance and subscription.	Account Information Preferences and Personalization Activity Information Purchase Information Device Information	Contractual necessity
Processing purchases. Verifying Google Play purchases, crediting slices and subscriptions, and showing prices for your region.	Purchase Information Account Information	Contractual necessity
Personalizing the Services. Recommending series based on your onboarding answers and what you watch.	Preferences and Personalization Activity Information	Our legitimate interest in providing a relevant experience
Improving the Services. Understanding how the App is used, measuring video quality, and diagnosing crashes and errors.	Usage and Viewing Information Diagnostics Device Information	Our legitimate interest in keeping the Services working well and developing them
Protecting the Services. Preventing fraud, abuse of purchases and promo codes, and violations of our Terms of Service.	Account Information Activity Information Purchase Information Device Information Network Information	Our legitimate interest in the security of the Services and our users
Communicating with you. Responding to your support requests and sending notices about your account or our Terms.	Account Information Support Information	Contractual necessity
Complying with law. Keeping records we are required to keep, and responding to lawful requests from authorities.	Purchase Information Consent Records Any other category, where the law requires it	Legal obligation

We do not sell your personal information, and we do not share it with third parties for their own advertising. We share it only as follows:

Service providers that process it on our behalf to run the Services:
- Google (Firebase Authentication, Firebase Crashlytics, Firebase Installations, Firebase Remote Config, and Google Play Billing) — sign-in, crash reports, app configuration and payments.
- Apple — when you choose Sign in with Apple.
- Mux — video delivery and playback-quality measurement. Mux receives the episode being played, playback performance data, device information and the app-installation identifier, but not your name or email address.
- Amazon Web Services — hosting of our servers, content delivery and analytics storage.
Legal and safety reasons: to comply with the law or lawful requests by public authorities, and to protect the rights, property or safety of TALENTFRONT, our users or others, including for fraud prevention.
Business transfers: in a merger, acquisition, reorganization or sale of assets, your information may be transferred as part of that transaction, under this Privacy Policy.
With your consent: for any other purpose you agree to.

We may share aggregated or de-identified information that cannot reasonably identify you.

5. Your Choices

Data Tracking. In Profile > Data Settings you can turn Data Tracking off. Your choice is saved with your account and turns off app performance monitoring. It does not turn off crash reporting, video-quality measurement, or the usage information we need to run the Services.
Guest use. You can use the App as a guest without giving us a name or email address.
Account deletion. See Deleting Your Account.

6. Data Security

All communication between the App and our servers is encrypted in transit. We use access controls and other technical and organizational measures to protect your personal information from unauthorized access, use or disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a data breach affects your personal information, we will notify you and the relevant authorities as required by applicable law.

Your information may be processed in the United States and other countries where we or our service providers operate. Where required, we rely on appropriate safeguards, such as standard contractual clauses, for these transfers.

7. Data Retention

We keep personal information for as long as your account exists and as needed to provide the Services. When you delete your account, we delete or anonymize your personal information, except that:

records of purchases are kept for as long as tax and accounting law requires, which is up to 10 years, and are used for nothing else;
copies in backups are overwritten as backups expire, within 90 days;
crash reports and diagnostics, which are not linked to your account, expire under our providers’ retention schedules.

8. Deleting Your Account

You can delete your account and its data at any time, in the App under Profile > Account > Delete Account, or by emailing support@twist.show. Full instructions are at Delete your Twist account.

9. Your Rights

Depending on where you live, including under the EU and UK General Data Protection Regulation and the California Consumer Privacy Act, you may have the right to:

be informed about how we collect and use your personal information;
access the personal information we hold about you;
correct inaccurate personal information;
delete your personal information;
object to or restrict certain processing;
receive your personal information in a portable format;
withdraw consent at any time, without affecting processing that took place before;
lodge a complaint with your data protection authority.

To exercise these rights, contact us at support@twist.show. We may need to verify your identity first. We will not discriminate against you for exercising them.

10. Children’s Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from them. If we learn that we have collected personal information from a child under 13 without verifiable parental consent, we will delete it. A parent or guardian who believes their child has given us personal information can contact us at support@twist.show to have it reviewed or deleted.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and change the “Last Updated” date. If we make material changes, we will notify you in the App or by email where we have it.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, contact TALENTFRONT, LLC at support@twist.show.